Total Grounds is seeking a highly motivated and customer-oriented Account Manager to serve as the primary point of contact for our valued maintenance clients throughout both the landscape and snow seasons. This role focuses on delivering exceptional service, ensuring contract compliance, maintaining high property standards, and identifying opportunities for additional work. The ideal candidate will have strong communication skills, a proactive mindset, and hands-on experience in the landscape industry. This position requires strong attention to detail, excellent organizational, communication skills, along with a general understanding of the landscape industry.

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Key Responsibilities:​​​

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Client Relationship Management:

• Serve as the primary liaison between Total Grounds and assigned clients.

• Conduct routine site visits and client meetings to assess service quality and client satisfaction.

• Communicate upcoming service schedules and updates, including changes due to weather or operational needs.

• Respond promptly and professionally to client inquiries, concerns and requests.

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Quality Assurance & Property Oversight:

• Perform regular property inspections to ensure all contracted work meets or exceeds company standards. 

• Report service or quality issues to appropriate managers and follow up to ensure timely resolution.

• Assist and support Division Manager with training of production staff to reinforce quality standards.

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Contract & Account Management:

• Oversee and manage all aspects of service contracts for assigned accounts.

• Monitor service delivery against contract specifications and proactively address discrepancies. 

• Review and update contract renewals based on service history, site conditions and scope changes.

• Ensure timely and accurate delivery of renewal proposals.

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Sales & Estimating:

• Identify non-contracted enhancement opportunities during site visits.

• Prepare and present estimates and proposals for additional services to clients.

• Assist Division Manager and/or Field Manager with kick off meetings for new projects once sold.

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Billing and Payment Coordination:

• Track and review client payment statuses.

• Communicate with clients regarding overdue invoices and assist in resolving payment issues.

• Coordinate with the bookkeeper and/or Division Manager  to support timely and accurate billing.

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Qualifications:

• 3+ years of experience in landscape services, sales or client relations. 

• Strong organizational skills with the ability to manage multiple accounts and deadlines.

• Motivated self-starter who thrives in a fast-paced, team-oriented environment. 

• Strong relationship-building and communication skills with a consultative sales approach.

• Knowledge of horticulture / landscape services, snow removal, and/or maintenance.

• Proficiency in Google Workspace; experience with Aspire or similar CRM/estimating tools.

• Valid driver’s license.

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About Us: 

• We are a workplace that fosters creativity and empowers our employees to control their performance, choices, core functions and progress on goals.

• Team members  are encouraged to sharpen and learn new skills, work together with management on career paths, personal development plans, and take advantage of training opportunities.

• Work life balance for our employees is important to us and with proper planning a flexible schedule can be created when needed.

• Cross-training and continued education are important to our company. You will not only have opportunities to further your skills and education, but also help train others to take on additional leadership roles in the future.

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Total Grounds favors the well being, safety, and happiness of our team members and customers.

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We offer:

• Company Equipment: Vehicle, Cell Phone Stipend, Computer

• Paid Holidays

• Paid Time Off

• Health Insurance

• Dental Insurance

• Vision Insurance

• HSA

• 401k 

• Opportunities for professional growth and development

• Supportive team environment with a focus on quality and customer satisfaction

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Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be added, deleted, or modified as required by the needs of Total Grounds.

 

Join our awesome and growing team at Total Grounds today!

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